Refund policy

Refund and Cancellation Policy

We have a first 24-hour refund policy as long as your order has not been shipped out yet. Otherwise, all sales are final, and we do not offer returns or exchanges. Please email support@jokuprodltd.com if you need to make a cancellation.

Please note that there is a 10% processing and restocking fee charged for all cancelled orders.

To request a cancellation and partial refund, please email support@jokuprodltd.com with your full name and order number. 

We will check the timestamps to see if the cancellation is eligible and then process the 90% refund.

ORDERS CANNOT BE CANCELLED AFTER 24 HOURS OF BEING PLACED.

In any case of dispute, JOKU Productions will have the final decision.  

All sales are final. We do not accept Returns. Please read over any item descriptions, dimensions, and grading guides carefully before purchasing.

Damages and issues

We take quality very seriously and only want the best for our customers. We inspect every product thoroughly before shipment, but there is possibility where a defective product had slipped past us. If you received a defective product, please contact us at support@jokuprodltd.com with your order number and a photo of the product, and our customer service will reach out to you as soon as possible.

Please send us an email within 2 weeks from the date of delivery, as any time frame after this will be considered as wear and tear and not subject to a replacement. 

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Upon placing any order on our site, it is assumed that the customer has read and agreed to our refund policies. In any case of dispute, JOKU Productions will have the final decision.